| e variety of surveying and feedback-soliciting | | | | asked, for how surveying is conducted, for how |
| tools available to companies and individuals today, | | | | data is reported, and for how results are |
| it's a tricky and time-consuming task to evaluate | | | | presented and published--are the factors that |
| all of the different options. Making a mistake and | | | | make for excellent feedback. The kind of |
| purchasing a product that does not meet your | | | | feedback that leads to real improvement and |
| needs wastes both time and money. In offering | | | | bottom-line results! The products I recommend |
| my services as a "Suggestion Guru," I am simply | | | | not only incorporate the best practices and |
| offering the guidance, insight, and follow-up | | | | research available--they put the widest possible |
| support of a career expert on feedback and | | | | array of feedback options in the hands of your |
| surveying tools. I am passionate about my field, | | | | business. |
| well connected with the vendors of the products | | | | What sorts of consulting services do you offer? |
| I recommend, and completely up to date on | | | | I offer both short-term consulting services and |
| current research and best practices. | | | | subscription plans. My subscription plans are |
| Are the most popular feedback solutions on the | | | | flexible, because I understand that every |
| market really all that different from one another? | | | | organization and individual has different needs. In |
| Yes...and no. Some tools are intended to serve | | | | both cases, I offer one free half-hour phone |
| most of the feedback-gathering needs an | | | | consultation. And every subscription plan includes |
| organization might have--and those "workhorse" | | | | followup and phone/ticket support after products |
| tools do have plenty of similarities. But even those | | | | have been purchased. |
| broad-scale solutions have important differences | | | | What services do I get if I join your subscription |
| that potential purchasers need to understand if | | | | service? Do I have to make a long-term |
| they are to maximize their investment. And, in | | | | commitment? |
| the "niche areas" of the feedback software | | | | My subscription plans begin with a 3-month |
| market (e.g., micro-polling and exit interview | | | | commitment--because that is the length of time I |
| surveying), there are a number of specialized | | | | believe is necessary to provide proper followup |
| solutions that are as different from one another | | | | once software has been purchased and |
| as they could possibly be! Whether you are an HR | | | | implemented. The subscription term can be as |
| director for a large organization or an individual | | | | long as two years. Subscription services include |
| contractor, you can benefit from expert guidance | | | | detailed client interview (to determine feedback |
| before investing in feedback tools. | | | | needs), preparation of primary and alternative |
| What are the factors that make one feedback | | | | solutions recommendations (with full pricing |
| software product better than another? | | | | information), implementation guidance, and |
| In a word...options! Options for how questions are | | | | quarterly client followup. |